Refund Policy

Eligible requests

Returns are available for qualifying new products whether they are defective or non-defective; we also accept exchange requests. A preference change or mistaken selection qualifies only when the item is new, unused, and in its original condition. Damage, defects, wrong items, missing parts, or a substantial mismatch with the description can be reported for review.

How to begin

Contact eqogexekew486@gmail.com within 30 days after delivery, rather than after the order date. Tell us the order number, checkout email, and reason. When an item has a problem, preserve its packaging and provide useful pictures or video if possible.

Return by mail after approval

Please do not send a parcel before we approve the request. We will give the correct destination and mailing instructions after review. Our published correspondence address is not automatically the returns address.

Label, exchanges, and charges

The package includes a free prepaid return label for an eligible approved return. If you cannot find that included label, ask us to help. We do not impose a restocking fee. An exchange remains subject to assessment and stock availability.

Original-method refund

After approval, we process and initiate a refund to the original payment method within 10 days; posting by a bank or issuer can take additional time. Applicable statutory consumer protections remain in force.