FAQ

What are the two delivery stages?

After successful payment authorization, preparation usually takes 1–2 business days. Following dispatch, the estimated carrier journey is 4–6 business days. The final shipping options and fees are shown at checkout; our Shipping Policy explains exceptions.

Is a change-of-mind return possible?

Yes, for an eligible new, unused item in original condition. Defective new items may also be reviewed, and we accept exchanges. Begin within 30 days of delivery, as explained in the Refund Policy.

What should I do about damage or a wrong item?

Keep the packaging and order information, then describe the issue and provide helpful images. We can assess damage, defects, missing pieces, incorrect products, or material description differences.

Where is my return label?

A free prepaid label is placed in the package. Approval is still required before a return is mailed, and we will confirm the correct return location. Tell us if the label was absent or lost; no restocking fee applies. Exchanges depend on inventory.

How long does an approved refund take?

We initiate it to the original payment method within 10 days after approval. The posting date is controlled by the bank or payment provider.

How do I reach someone or manage privacy?

Available ways to pay are displayed by secure checkout. Order and tracking questions can be sent through Contact Us; read our Privacy Policy for data-related requests.